Introduction

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By using the DutyMet website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.

You must be over 18 years old to purchase from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.
 

About

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DutyMet is the trading name of Duty Met Training and Consultancy Services, registered in England & Wales.

Our registered office is: 6 Bron-y-Coed, Wrexham. LL13 7QJ

Our company registration number is: 9355775
 

Guarantee

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Under the United Kingdom's Distance Selling Regulations you have the right to cancel your purchase. To do so you must inform us in writing or by email within 14 days from the day after receipt of your purchase to our office address.

 

Cancellation

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All requests for cancellations must be received in writing or by email.

 

Notice received prior to the start date of the course (Refund applicable)

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If we are forced to cancel.

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In the event that we, DutyMet, are forced to cancel a course, then those booked onto that course are entitled to either a full refund or guaranteed transfer to the next available course; whichever is your preference.

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Attendance

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All courses require 100% attendance. Please check the dates and times of your course and ensure you are able to attend fully prior to booking.  All courses have a review/consolidation time component built in, which means that accommodation can be made for minor one-off absences (e.g. arriving late or needing to leave early) however, more significant absences may not be recoverable during the course and in all instances the minimum number of contact hours must be met in order to validate the award.

 

Conduct

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We expect an appropriate standard of conduct, dress, language and manner from all course participants. Participants are expected to participate fully and resect the views and opinions of others present.  Participants whose conduct language or manner caused distress to others and/or disrupts the course may, at the discretion of the trainer, be asked to leave. No refund will be made in these circumstances.

 

Security

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We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and us, or information stored on our servers, will be free from unauthorised access by third parties.
 

Data protection

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We comply with all of the applicable data protection laws in the UK. We do not share any data collected via our website with any third party partners but we may send you emails on their behalf if you opt in to receive email from third parties.

As a UK based website we endeavour to ensure that all personal information or “data” provided is handled in accordance with the 1998 UK Data Protection Act and use technology that protects your information (including credit card details) from unauthorised use or access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure.

We always try to protect your personal privacy and this Privacy Policy is here to help you understand what we may do with any information you share with us. This Privacy Policy only relates to our website www.londontrainingcentre.com and does not extend to any websites that are linked from our website.

You can access our website homepage and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We reserve the right to change this Privacy Policy from time to time and we advise you to read through them each time you use the site.

 

Information we may collect from you

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• Registration involves you giving us the following personal information:
  Your title, name and address where your payment card is registered
  Contact phone number and e-mail address

• Medical information (where relevant to participation in specific training courses)

• Dietary Information (where lunch/refreshments are provided as part of a training course)

• Learning Support Requirements (where relevant to participation in specific training courses)

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Contact us

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If you have any questions, please feel free to contact us by email at: info@dutymet.com  alternatively, you may call our team on 07807-525903, Monday to Friday: 9am-6pm.

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